COCA - Completeness Operability Correctness Appearance
Quality Model for User Documentation

Poznan University of Technology


Welcome to COCA web page! The goal of this page is to provide information about quality of user manual. We want to know and share with you data about how good modern user manuals are, what is the biggest concern of readers and vendors, etc. To answer these, and many other, questions we constructed the COCA quality model and DET method. The first one is an approch to assess qulaity from users and vendors perspective and the second can be used to evaluate opperability of a user manual.

All details are available in the paper The COCA quality model for user documentation , which is an Open Access publication - every one can read it for free.

This page is under construction - so please be patient.